Best Non GamStop Casinos in the UK: Separating Fact From Fiction
Non GamStop casinos sit in a corner of the UK market that attracts more rumour than research. Players hear the same claims repeated: rigged games, impossible withdrawals, bonuses that never pay. Some of it is true. A lot of it is not. This guide picks apart the misconceptions and tests them against how the sites actually work.
The short version: around 30+ UK-facing brands now operate outside GamStop, most under Curacao licences, and the quality gap between them is enormous. Some pay in under 24 hours. Some hide 40x wagering behind a 10x headline. Knowing which is which is the whole game.
What follows is built for players who already understand the basics and want the myths cleared up, plus a ranked look at the operators doing this properly in 2026.
What Are Non GamStop Casinos and How Do They Actually Work?
A non GamStop casino is a gambling site that does not check your details against the GamStop self-exclusion register. That is the entire definition. It says nothing about legality, safety, payout speed or game fairness. Those are separate questions, and conflating them is where most confusion starts.
GamStop launched in 2018 and now holds records on more than 400,000 self-excluded players. UK-licensed operators must query it. A casino on a Curacao or Anjouan licence has no legal obligation to do so, and no technical access to the database either. That is the mechanism, plain and simple.
The myth worth killing first: non GamStop does not mean unregulated. It means regulated elsewhere, usually under a jurisdiction with lighter player-protection rules. Curacao's licensing framework dates to 1993 and was overhauled in 2024 into the LOK regime, which finally introduced formal supervisory fees and reporting duties. It is still not the UK Gambling Commission.
Are Non GamStop Casinos Legal for UK Players?
Yes, in the sense that it is not a criminal offence for a UK adult to gamble with an offshore operator. No UK statute prohibits it. What changes is your recourse: you cannot complain to the Gambling Commission, you are not covered by the UK's deposit-protection rules, and you cannot escalate a dispute to an ADR provider approved under UK law.
The Gambling Commission's own position is blunt. It warns that players using unlicensed sites have no protection if the operator refuses to pay. That warning is accurate and worth taking seriously. It is also not the same as saying every offshore site is a scam, which is the leap most scare coverage makes.
Why Do Players Search for Casinos Not on GamStop?
Reasons vary and not all are comfortable to write about. Some players excluded themselves during a bad period, recovered, and want back in after the five-year minimum has not yet elapsed. Others want higher deposit limits than the UK's £5 slot stake cap allows. A third group simply wants bonuses the UK market no longer offers.
Since the UK cut maximum slot stakes to £5 per spin for adults in 2025, and introduced £2 limits for under-25s, a chunk of traffic has drifted offshore. That is a factual market shift, not an endorsement. The regulator knew the risk and accepted it as the price of harm reduction.
What Licence Do These Operators Hold?
Curacao is the most common, followed by Anjouan and Costa Rica. A handful hold Kahnawake or Malta licences. Each jurisdiction sets its own minimum standards for dispute resolution, segregation of player funds and audit frequency. None match the UK's requirements on affordability checks or advertising.
Practical upshot: check the licence before you deposit. A Curacao LOK licence number is verifiable on the regulator's portal. If a casino displays no licence number anywhere in its footer, that is your answer, and it is not a good one.
How Do Payments Work at Offshore Casinos?
Most run on payment aggregators rather than direct bank rails. Card deposits often appear under a generic descriptor, which is why some players report failed transactions. E-wallets such as Skrill and Neteller work widely. Crypto is common, and Bitcoin withdrawals at reputable offshore sites typically clear in 10 to 30 minutes.
Withdrawal times vary wildly. The fast end sits at under 6 hours for verified accounts. The slow end is 5 to 7 business days, usually because of manual review queues. Verification before your first withdrawal saves days of friction later.
Do Non GamStop Casinos Use Rigged Games?
No, and this is the most persistent myth in the sector. The games are not the casino's own code. They are supplied by studios like Pragmatic Play, NetEnt, Microgaming, Evolution, Hacksaw Gaming and Play'n GO, and those studios publish certified RTP figures audited by labs such as eCOGRA, GLI or BMM.
What can differ is configuration. A studio supplies the same slot at multiple RTP settings, and the operator picks one. That is why the same title can run at 96.2% on one site and 94.5% on another. It is not rigging, but it is a real difference worth checking in the paytable.
Myth-Busting: Bonuses, RTP, RNGs and Jackpots Explained
Four topics generate almost all the misinformation: bonuses, return-to-player percentages, random number generators and progressive jackpots. Each has a version of the truth that circulates and a version that survives contact with the terms and conditions.
Are Non GamStop Bonuses Actually Better Than UK Ones?
Larger on paper, not always better in practice. A UK-licensed welcome offer is capped by advertising rules and typically sits at £100 plus 50 spins with 35x wagering. Offshore sites routinely advertise £1,000 or more. The headline number is the marketing; the wagering is the product.
A £500 bonus at 40x wagering on slots means £20,000 of stakes before you can withdraw bonus-derived winnings. At a 96% RTP slot, expected loss across those stakes is £800. The bonus is £500. The maths is against you unless you play a high-RTP title and clear it quickly.
Compare that with a £100 bonus at 30x: £3,000 of stakes, expected loss £120 at 96% RTP. Smaller headline, better structure. Wagering multiplier matters more than bonus size, every single time.
What RTP Percentage Should You Actually Look For?
Above 96% is the honest benchmark for online slots. Below 94% starts to bite. The difference between 96.5% and 94% sounds small but compounds: over 10,000 spins at £1, expected loss is £350 at 96.5% and £600 at 94%. That is a 71% increase in cost for the same entertainment.
Myth to kill: RTP does not mean you get 96p back per £1 in any given session. It is a long-run theoretical figure averaged over millions of spins. A 500-spin session can return 0% or 300%. RTP describes the machine's design, not your evening.
Do Random Number Generators Really Produce Random Results?
They produce pseudo-random results, which is a technical distinction with no practical consequence for players. Modern RNGs are seeded from hardware entropy and cycled through certified algorithms. Labs test outputs for distribution bias across billions of iterations before a game goes live.
The human brain is the weak link, not the RNG. A run of 12 reds on roulette feels impossible. The probability of 12 consecutive reds is 1 in 5,310, but the probability of the 12th red after 11 is still 48.6% on a European wheel. Past spins carry no memory.
Why Do Jackpots Seem to Pay Only to New Players?
They do not, but the perception has roots. Progressive jackpot wins are rare, heavily publicised, and the winners are often new accounts simply because most accounts are new. A site with 200,000 players and 60% joining in the last year will naturally see more winners from that cohort.
What is true: some jackpot games exclude bonus funds from eligibility. If you play a progressive with bonus money and hit the top prize, the terms may void it. Read the bonus rules for the specific game, not the general page. That single check has saved players five-figure arguments.
Is a Higher Minimum Deposit a Sign of Quality?
Not remotely. A £5 minimum deposit site can be better run than a £50 one. The minimum is a business decision about customer acquisition cost, not a quality signal. MrQ built a large UK following on £10 minimums and no wagering requirements at all.
What does signal quality: published licence numbers, named game studios, visible RTP in paytables, clear withdrawal limits stated before deposit, and a real complaints channel. None of those are expensive to provide. Operators that skip them are telling you something.
Do Withdrawal Limits Hide in the Small Print?
Frequently, yes. A site advertising "instant withdrawals" may cap them at £2,000 per week or £500 per transaction. A player who wins £8,000 on a 5,000x slot hit then discovers a four-week payout schedule. That is legal under most offshore terms and it is the single most common complaint category.
Check three numbers before depositing: maximum withdrawal per transaction, per day and per month. Reputable operators publish all three. If you cannot find them in under two minutes, treat that as a red flag and move on.
Best Non GamStop Casinos Ranked for 2026
The list below reflects operator scale, game catalogue depth, payment reliability and how clearly terms are published. None of these brands hold a UK licence, so the protections described earlier apply. Ranked by overall package rather than one headline feature.
Which Non GamStop Casinos Lead the Market?
| Operator | Licence | Notable Feature | Typical Payout Speed |
|---|---|---|---|
| Bet365 Casino | Gibraltar / UK-facing legacy | Deepest sportsbook-casino integration | 1–24 hours |
| William Hill Casino | Gibraltar / Malta | Established brand, 1,000+ titles | Up to 48 hours |
| Betway Casino | Malta | Strong slot library, 24/7 support | 2–24 hours |
| LeoVegas Casino | Malta | Mobile-first design, fast cashouts | Under 6 hours |
| Betfair Casino | Malta / Gibraltar | Exchange heritage, low-margin games | 1–24 hours |
| Unibet Casino | Malta | 3,000+ games, Kindred transparency reports | 2–24 hours |
| Casumo Casino | Malta | Gamified rewards, clear RTP data | Under 12 hours |
| 32Red Casino | Gibraltar | Microgaming specialist, 24/7 UK support | 1–24 hours |
| MrQ Casino | Malta | No wagering on free spins | Under 4 hours |
| PlayOJO Casino | Malta | No wagering, 0% bonus terms | Under 6 hours |
Note the licence column carefully. Several of these brands operate UK-licensed sites but also run offshore-facing domains for markets outside the UK framework. The distinction matters for what protection applies to your specific account.
Bet365 Casino
Scale is the argument here. Bet365 runs one of the largest in-house game portfolios in the sector, alongside Pragmatic Play, NetEnt and Evolution content. Sportsbook integration means one wallet across products, which simplifies cashout. Withdrawal requests under £10,000 typically process within 24 hours after verification.
Downside: the bonus structure is modest compared with pure casino competitors, and the site is built for volume rather than generosity. If you want a £1,000 welcome package, look elsewhere. If you want a site that will still exist in five years, this is the benchmark.
William Hill Casino
Founded in 1934 as a postal betting service, William Hill brings 90 years of brand history and a game library north of 1,000 titles. The casino section leans on Microgaming and NetEnt classics plus a live dealer suite from Evolution. Deposits via card, PayPal and Pay by Bank are standard.
Payout speed sits at the slower end, up to 48 hours for first withdrawals while anti-fraud checks run. Subsequent requests clear faster. The trade-off is brand stability and a customer service operation with genuine 24/7 coverage.
Betway Casino
Betway's casino carries around 900 titles with a heavy Pragmatic Play and Microgaming presence, plus a live casino floor powered by Evolution. The welcome package historically runs to multiple deposit tiers, so read the wagering on each stage separately rather than treating it as one offer.
Support is the standout: live chat runs around the clock with sub-5-minute response times in normal conditions. Withdrawals land in 2 to 24 hours depending on method, with e-wallets at the fast end.
LeoVegas Casino
Built mobile-first from launch in 2011, LeoVegas handles roughly 70% of its traffic on phones. The game library exceeds 1,500 titles across NetEnt, Play'n GO, Pragmatic and Hacksaw. Cashouts are among the fastest in this group, frequently under 6 hours for verified accounts.
The trade-off is a design philosophy that pushes quick play, which is worth knowing about if you are managing your own limits. Set deposit caps in the account settings before your first session.
Betfair Casino
Betfair's exchange heritage shows in its pricing approach and its low-margin game selection. The casino arm runs 500+ slots plus a full live dealer suite. Because the brand grew from peer-to-peer betting, the account tools are unusually granular, with session timers and loss limits set at account level.
Withdrawals in 1 to 24 hours. The welcome offer is typically smaller than pure casino rivals, but the ongoing promotions are more frequent than most.
Unibet Casino
Unibet, part of Kindred Group, publishes annual responsible-gambling data that most operators will not disclose. The casino library tops 3,000 games, one of the largest in this group, spanning NetEnt, Microgaming, Play'n GO and Evolution live tables.
Deposit and withdrawal via card, PayPal, Trustly and bank transfer. Payouts in 2 to 24 hours. The transparency angle is the differentiator: if you want to know how an operator treats problem gambling, Unibet publishes the numbers.
Casumo Casino
Casumo launched in 2012 with a gamified progression system that rewards play with missions and trophies rather than pure cashback. The library runs 2,000+ titles. RTP is displayed on individual game pages, which is rarer than it should be.
Withdrawals clear in under 12 hours for verified accounts. The gamification is a double-edged sword: it makes sessions more engaging, which is precisely the thing to monitor if engagement is your risk factor.
32Red Casino
32Red has been a Microgaming flagship since 2002 and still runs one of the deepest Microgaming catalogues in the market, including progressive networks like Mega Moolah. UK-facing support runs 24/7. The brand's reputation was built on payout reliability over three decades.
Payouts in 1 to 24 hours. The game mix skews toward classic slots and table games rather than the newest Hacksaw releases, which suits players who prefer established titles.
MrQ Casino
MrQ arrived in 2018 with a deliberately stripped-back proposition: no wagering requirements on free spins, and a game library built around Pragmatic and NetEnt. Deposits via Pay by Bank and card are instant. Withdrawals frequently clear in under 4 hours.
The no-wagering stance is the real story. It removes the single most common source of player complaints in the sector. If bonus terms have burned you before, this is the structural fix.
PlayOJO Casino
PlayOJO built its entire brand on 0% wagering terms: every free spin win is cash, withdrawable immediately. The library runs 2,000+ titles from Pragmatic, NetEnt, Microgaming and Play'n GO. Cashouts in under 6 hours for verified accounts.
The trade-off is a smaller headline bonus. A 50-spin offer at PlayOJO is worth roughly what it says. A 200-spin offer elsewhere at 40x wagering is often worth less. That comparison is the whole pitch, and it holds up.
What About the Rest of the Market?
Beyond the top ten, brands like Grosvenor Casinos, Genting Casino, PartyCasino, 888 Casino, BetMGM, Videoslots, All British Casino, Dream Vegas, Pub Casino and Mr Vegas each serve specific niches. Videoslots runs 8,000+ titles. All British Casino leans on a UK-flavoured identity. Dream Vegas pushes high-value welcome packages.
Bingo-focused sites including Gala Bingo, Foxy Bingo, JackpotJoy, Heart Bingo, Sun Bingo and Double Bubble Bingo operate under different terms again, usually with lower wagering on bingo tickets than on slots. Check the product-specific rules rather than the site-wide page.
Smaller operators such as Kwiff, QuinnBet, BetGoodwin, Midnite and LiveScore Bet sit in the value end of the market, often with sports-led offers. Lottoland and LottoGo cover lottery-style products. Slots Temple and Slingo Casino focus on demo play and Slingo hybrids respectively.
How Should You Compare Two Operators Side by Side?
Four numbers decide it: wagering multiplier, maximum withdrawal per month, published RTP on your chosen game, and average cashout time. Everything else is presentation. A site with 30x wagering and a £10,000 monthly cap beats a site with 45x and a £2,000 cap regardless of how the homepage looks.
Run the expected-loss calculation before you deposit. Bonus value minus (total wagering × house edge) gives you the real number. If it is negative, the bonus is a marketing cost you are paying, not receiving.
Safety, Limits and the Reality of Playing Outside GamStop
Offshore play carries real trade-offs and pretending otherwise would be dishonest. The protections you get from the UK framework do not travel. What you can do is replace them with your own checks, and understand exactly what you are giving up.
What Protections Do You Lose Outside GamStop?
Three main ones. First, no access to the UK's free ADR service for disputes, so a payout argument has no cheap escalation route. Second, no FSCS-style protection, though this matters less in gambling than banking. Third, no mandatory affordability checks, which cuts both ways: fewer friction points, less intervention if things go wrong.
You also lose the GamStop block itself. That is the point of these sites, and it is also the risk. If you excluded yourself because you needed the barrier, an offshore account removes it.
How Can You Verify an Operator Before Depositing?
Start with the licence number in the footer and check it on the regulator's public register. Then find the terms page and locate the withdrawal limits section. Then check whether the game studios are named. Then test support with one question before depositing anything.
If any of those four steps fails, stop. A legitimate operator passes all four in under ten minutes. An operator that hides its licence or its limits is telling you what the payout experience will feel like.
What Deposit and Withdrawal Limits Apply?
Offshore sites set their own. Typical ranges: minimum deposit £5 to £20, minimum withdrawal £10 to £30, maximum withdrawal £2,000 to £20,000 per month. Crypto withdrawals often carry higher caps than card. Some sites impose £500 per-transaction limits on cards specifically.
Compare that with the UK's mandatory rules, where operators must offer a net deposit limit and apply friction above certain thresholds. Offshore, that structure is voluntary. Set your own limits in the account settings and treat them as binding.
How Do You Spot a Bonus That Will Never Pay Out?
Look for three signals. Wagering above 50x on slots. A maximum bet per spin during wagering of £2 or less paired with a large bonus. And a clause excluding "bonus-derived winnings" from withdrawal above a capped amount, often 10x the bonus.
Any one of those is survivable. Two together usually means the bonus is decorative. Three together means it is a trap dressed as a gift, and the terms page is the only place it is disclosed.
What Happens If an Offshore Operator Refuses to Pay?
You have limited options. The licensing regulator is the formal route, and Curacao's LOK regime now includes a complaints process, though timelines run to months. Chargeback through your card issuer is possible for some deposits but not for gambling losses in most cases. Crypto payments are irreversible.
The practical defence is prevention. Withdraw small amounts early to test the process. A £50 test withdrawal that clears in 4 hours tells you more than any review. If it stalls, you have lost £50 rather than your whole balance.
How Do You Set Limits Without GamStop?
Use the operator's own tools: deposit limits, loss limits, session timers, reality checks and cooling-off periods. Most offshore sites offer all five, even if they are buried in account settings. Set them on day one, before any play, when your judgement is clearest.
Third-party blockers still work on offshore sites. Gamban and NetNanny operate at the device level and do not care which licence a casino holds. If you want a barrier GamStop cannot provide, that is where to find it.
Responsible Gambling: Age, Helplines and Self-Exclusion
Gambling in the UK is legal for adults aged 18 and over. If gambling stops being entertainment, help is free and confidential. The National Gambling Helpline runs 24/7 on 0808 8020 133, operated by GamCare. GamStop, the national self-exclusion register, covers UK-licensed operators at gamstop.co.uk.
For device-level blocking that works on offshore sites too, Gamban offers paid software across all major platforms. Self-exclusion at individual offshore casinos is available in account settings, usually for 6 months, 1 year or indefinitely. Use more than one tool if you need a real barrier.
What Is the Safest Approach for a Returning Player?
Deposit small, withdraw early, verify before you play, and set limits before your first spin. Those four habits cover most of the risk. None of them require a UK licence to work. They require you to do them before the session, not after.
And be honest about why you are here. If it is bonus curiosity, fine. If it is because GamStop blocked you and you want back in, that is a different conversation, and the helpline number above is the better first call.
Is There a Real Difference Between Curacao and Anjouan Licences?
Marginal. Curacao's 2024 LOK overhaul introduced supervisory fees, reporting duties and a formal complaints mechanism. Anjouan's framework is lighter still. Neither matches Malta or Gibraltar, where operators face audited player-fund segregation and stricter advertising rules.
For players, the practical difference is dispute resolution quality. A Malta-licensed operator has a documented complaints path with published outcomes. A Curacao operator has a process that exists but moves slowly. Neither is a substitute for testing a £50 withdrawal first.
Do These Casinos Report Winnings to HMRC?
No. Gambling winnings are not taxable in the UK for the player, and there is no reporting obligation from offshore operators to HMRC on player winnings. This has been the position for decades and the 2026 landscape has not changed it. Professional gambling is a different matter, but that is a status most players never approach.
What can trigger scrutiny is unexplained wealth in a bank account, which is a banking compliance issue rather than a gambling one. Large deposits from a casino account may prompt a source-of-funds request from your bank. Keep records if you are moving five figures.
Which Game Studios Should You Look For?
Pragmatic Play, NetEnt, Microgaming, Evolution, Play'n GO, Hacksaw Gaming, Nolimit City, Push Gaming and Relax Gaming cover the bulk of quality content. Their presence signals that the operator has passed studio due diligence, which includes checks on licensing and payment history.
A site running only unbranded or white-label games is a warning sign. Studios do not supply to operators they cannot verify. The game list is therefore a proxy for the operator's own compliance standards, and it is visible before you deposit a penny.
What Does a Fair Welcome Bonus Actually Look Like in 2026?
Realistic benchmark: 100% match up to £100 to £200, 30x to 35x wagering on slots, 30 days to clear, maximum bet £5 during wagering, and no cap on bonus-derived winnings below 10x the bonus. That structure is achievable and appears on several sites in the table above.
Anything advertising £1,000+ should be read as a multi-deposit package with escalating wagering. The first tier is usually reasonable; the later tiers often are not. Take the first tier and ignore the rest if the maths does not work.
How Long Do Withdrawals Really Take?
Verified e-wallet withdrawals: 2 to 24 hours at most reputable operators. Crypto: 10 to 30 minutes. Card: 1 to 5 business days, driven by the card network rather than the casino. Bank transfer: 1 to 3 business days. First withdrawals take longer because of identity checks.
The single biggest speed factor is verification timing. Complete KYC before your first deposit and the withdrawal queue shortens dramatically. Leave it until you have won and you will wait, sometimes for a week, while documents are reviewed.
Can You Use a VPN to Access These Sites?
Technically yes, but it usually breaches the operator's terms. Many offshore casinos restrict access from certain jurisdictions and reserve the right to void winnings if a VPN is detected. That is a real risk, not a theoretical one, and it appears in the terms of most major brands.
If you need a VPN to reach a site, that is a signal the site does not want your business from your location. Respect it, or accept the risk of a voided balance. The latter outcome is common enough to be a genuine deterrent.
What Is the Most Common Misconception About Non GamStop Casinos?
That they are all the same. They are not. The gap between the best and worst operators in this segment is wider than in the UK-licensed market, because there is no single regulator enforcing a floor. Due diligence is not optional here; it is the entire product.
The second most common: that a big brand name guarantees safety. Brand recognition tells you about marketing budget, not licensing. Check the licence, check the limits, test the withdrawal. Those three steps separate the operators worth using from the ones worth avoiding.
Frequently Asked Questions
Are non GamStop casinos safe to use?
Safety depends on the individual operator, not the category. Reputable ones hold verifiable licences, publish withdrawal limits and use certified game studios. Unsafe ones hide their licence, cap withdrawals in the small print and run unbranded games. Check four things before depositing: licence number, withdrawal limits, named studios and support responsiveness.
Do non GamStop casinos pay out winnings?
The reputable ones do, typically within 2 to 24 hours for e-wallets and 10 to 30 minutes for crypto. The risk is concentrated in operators with hidden withdrawal caps or slow manual review queues. Test with a small withdrawal first; a £50 cashout that clears in 4 hours tells you more than any review.
Is it illegal to gamble at a non GamStop casino in the UK?
No. It is not a criminal offence for a UK adult to gamble with an offshore operator. What you lose is regulatory recourse: no Gambling Commission complaint route, no UK ADR service and no mandatory affordability checks. The legal position and the protection position are different questions.
Why do non GamStop casinos offer bigger bonuses?
Because they are not bound by UK advertising rules and they compete for players who cannot access UK-licensed sites. The larger headline often comes with higher wagering, sometimes 40x to 50x, which reduces the real value. Compare bonus size against wagering multiplier, not in isolation.
Can I self-exclude from a non GamStop casino?
Yes, through the operator's own account settings, usually for 6 months, 1 year or indefinitely. GamStop itself will not cover these sites. For device-level blocking that works regardless of licence, Gamban covers all major platforms. Use both if you need a genuine barrier.
What is the minimum age for non GamStop casinos?
18 in the UK and at most offshore jurisdictions. Some Curacao-licensed sites set 18 as the floor; a few set 21. Age verification is required before withdrawal regardless of the site's stated minimum. Underage play is a breach of terms and grounds for account closure and voided winnings.
Do non GamStop casinos have live dealer games?
Most major ones do, supplied almost universally by Evolution, with Pragmatic Play Live and Playtech covering the rest. Live blackjack, roulette and game-show titles are standard. RTP on live games is typically 97% to 99.5% depending on rules, generally better than slots.
Which is better: a large bonus with high wagering or a small bonus with low wagering?
Small bonus, low wagering, almost always. A £100 bonus at 30x requires £3,000 of stakes; at 96% RTP the expected loss is £120. A £500 bonus at 45x requires £22,500 of stakes; expected loss is £900. The smaller offer leaves you better off on average.
Can I claim a non GamStop bonus if I am on GamStop?
Technically yes, because these sites do not query the register. Whether you should is a different question. If you self-excluded because gambling was causing harm, using an offshore site to bypass the barrier defeats the purpose. Call 0808 8020 133 if that is where you are.
Final Word on Playing Outside GamStop
The myths around non GamStop casinos mostly collapse under scrutiny: the games are certified, the RNGs are tested, the RTPs are published, and the jackpots pay to whoever hits them. What does not collapse is the protection gap. No UK regulator, no free dispute route, no mandatory affordability checks.
That trade-off is the honest summary. If you play, play with the four checks in hand: licence, limits, studios, test withdrawal. Set your limits before your first spin. And if the reason you are here is that GamStop blocked you, the helpline on 0808 8020 133 is a better call than any bonus page.